DeKalb Technical College - Frequently Asked Questions

Frequently Asked Questions

Q. When do I register for classes?
A. Each student will receive a postcard from the Registrar's Office approximately midway through the quarter. After receiving the card, each student should go into Banner Web, login to the secure area to find out their assigned registration time. This area is found by clicking on Student Services, then Registration, then Check Your Registration Status.

Q. Where do I find out what classes are being offered?
A. By the time the registration postcards are mailed to students, the next quarter schedule of classes is posted on the DeKalb Tech web site. Click on Banner Web, Banner Web Login, then on Class Schedule to search and view the classes being offered by campus and subject.

Q. What do I do if I get a "test score" or "prerequisite" error message while trying to register on the web?
A. These error messages mean that one or more of your chosen classes have a required class or test for admissions that your records do not show that you have. You need to contact your advisor for further advisement. Be sure to let him/her know that you attempted to register and received a prerequisite or test score error.

Q. What do I do if I get a message indicating that my banner Web PIN is invalid?
A. Usually your PIN becomes invalid when you have typed it incorrectly three or more times. Contact Banner Support at x5911 to have it reset. If you get the voice mail, please leave your name, student ID, a call back number, and state that you need your pin reset.

Q. What do I do if I don't know or have forgotten my Banner Web PIN?
A. Your Banner Web PIN is, by default, your birth date (mmddyy), unless you have changed it to something else. If you have changed it, or if you tried your birthday and it doesn't work, contact Banner Support at x5911.

Q. What do I do when it says that I have a hold?
A. Go to Banner Web and login, click on Student Services, then Student Records, then View Holds. If it says Student Financial Services and there is an open balance, then you will need to go to the Business Office on your campus. They will have to lift your hold. For more information on various holds, see the Registration Holds page.

Q. I can not log into Blackboard. What do I do?
A. If it is Blackboard you can't log into, call Michelle Marotti at x5006 or Sandra Clapper at x5043, or e-mail dekalbonline@dekalbtech.edu.

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Frequently Asked Questions Q. When do I register for classes? A. Each student will receive a postcard from the Registrar's Office approximately midway through the quarter. After receiving the card, each student should go into Banner Web, login to the secure area to find out their assigned registration time. This area is found by clicking on Student Services, then Registration, then Check Your Registration Status. Q. Where do I find out what classes are being offered? A. By the time the registration postcards are mailed to students, the next quarter schedule of classes is posted on the DeKalb Tech web site. Click on Banner Web, Banner Web Login, then on Class Schedule to search and view the classes being offered by campus and subject. Q. What do I do if I get a "test score" or "prerequisite" error message while trying to register on the web? A. These error messages mean that one or more of your chosen classes have a required class or test for admissions that your records do not show that you have. You need to contact your advisor for further advisement. Be sure to let him/her know that you attempted to register and received a prerequisite or test score error. Q. What do I do if I get a message indicating that my banner Web PIN is invalid? A. Usually your PIN becomes invalid when you have typed it incorrectly three or more times. Contact Banner Support at x5911 to have it reset. If you get the voice mail, please leave your name, student ID, a call back number, and state that you need your pin reset. Q. What do I do if I don't know or have forgotten my Banner Web PIN? A. Your Banner Web PIN is, by default, your birth date (mmddyy), unless you have changed it to something else. If you have changed it, or if you tried your birthday and it doesn't work, contact Banner Support at x5911. Q. What do I do when it says that I have a hold? A. Go to Banner Web and login, click on Student Services, then Student Records, then View Holds. If it says Student Financial Services and there is an open balance, then you will need to go to the Business Office on your campus. They will have to lift your hold. For more information on various holds, see the Registration Holds page. Q. I can not log into Blackboard. What do I do? A. If it is Blackboard you can't log into, call Michelle Marotti at x5006 or Sandra Clapper at x5043, or e-mail dekalbonline@dekalbtech.edu. Back to Banner Web Information Page