Designed by service-training professionals,
the Certified Customer Service Specialist program helps provide an available, skilled work
force for Georgia's service, hospitality, retail and other service industries in which
customer contact is a vital operation. The Certifed Customer Service Specialist is a
comprehensive program that provides a strong foundation of skills and knowledge to succeed
in the customer service industry.
FREQUENTLY ASKED QUESTIONS
What subjects are covered in the curriculum?
How do I start?
How do I qualify for the CCSS program?
What other costs are involved?
What are the employment opportunities?
How do I get additional information?
SERVICE INDUSTRY BUSINESS ENVIRONMENT
Provides students with
insight into basic principles of business and quality service.
- Introduction to Service Industry
- Learning for Success
- Positive Work Ethic
- Customer Service Overview
- Working Together
- Introduction to Business Principles
CUSTOMER CONTACT SKILLS
Provides students with skills to create positive customer relations; to
communicate effectively with customers; and to successfully assist customers and solve
their problems. Students will learn to select and sell products that benefit customers.
- Exceeding Customer Expectations
- Customer Service: Face-to-Face
- Critical Thinking/Problem Solving
- Serving the Multicultural Customer
- Information Sharing
- Telephone Service Skills
- Sales Skills
- Managing the Difficult Customer
COMPUTER SKILLS
Provides students with basic personal computer skills in word
processing, spread sheet, database and e-mail software.
- Introduction to Computers
- Windows
- Business Software Applications
- Credit Card Processing Overview
BUSINESS SKILLS
Provides students with additional business skills to assist customers
and improve service operations.
- Business Writing
- Business Math
- Managing Change
- Tools for Service Excellence
- Managing Multiple Tasks and Priorities
- Planning, Prioritizing and Scheduling
PERSONAL EFFECTIVENESS
Provides students with the skills to increase their personal
effectiveness in the dynamic and change-oriented service industry.
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